Waverley Borough Council

[Environment o&S – 24 June 2020

community wellbeing o&S – 30 June 2020

housing o&S – 6 july 2020

Value for money and customer service o&S – 13 July 2020]

Title:
CORPORATE PERFORMANCE REPORT Q4 2019-2020 (JANUARY – MARCH 2020)

Portfolio Holder:	All members of the Executive

Head of Service:	All Heads of Service

Key decision:	No

Access:	Public

1. Purpose and summary
The Corporate Performance Report provides an analysis of the Council’s performance for the fourth quarter of 2019-20 and reflection of the Council’s performance throughout the year. The report, set out at Annexe 1, is being presented to each of the Overview and Scrutiny Committees for comment and any recommendations they may wish to make to senior management or the Executive.
2. Recommendation
It is recommended that the Overview & Scrutiny Committee: considers the performance of the service areas under its remit as set out in Annexe 1 to this report and makes any recommendations to senior management or the Executive as appropriate and recommends approval by the Executive of the new proposed performance indicators, as set out in the table below, starting from the 1 April 2020. Item no. Service Performance Indicators affected by annual PI review Action for OS Action for Executive 1 Environmental Services (remit of Environment O&S) Ref. E4 - Number of refuse and recycling and food waste missed bin collections per 100,000 collections per week Recommends discontinuation of the KPI and its replacement by PIs listed below Approves discontinuation of the KPI and its replacement by PIs listed below 2 Environmental Services (remit of Environment O&S) Number of refuse and recycling missed bins out of 100,000 collections per week. Recommends introduction of this PI as a replacement for E4 Approves introduction of this PI as a replacement for E4 3 Environmental Services (remit of Environment O&S) Number of food waste missed bins out of 100,000 collections per week Recommends introduction of this PI as a replacement for E4 Approves introduction of this PI as a replacement for E4 4 Environmental Services (remit of Environment O&S) Number of fly tipping incidents in a quarter (data only) – data already collected. Recommends introduction of this new PI Approves introduction of this new PI 5 Housing Operations (remit of Housing O&S) % of tenancy audits completed against scheduled appointments in a quarter. Recommends introduction of this new PI Approves introduction of this new PI

3. Reason for the recommendation
The quarterly review of the Council’s performance is subject to internal as well as external scrutiny in which the O&S committees play a crucial role. This approach allows for a transparent assessment on how each service performs against its set goals and targets. It also allows the O&S Committees to raise any areas of concern to senior management and the Executive, which in turn can result in improvement actions where required.

4. Background
4.1 The Council’s Performance Management Framework provides the governance structure to enable the delivery of the Council’s objectives. Performance monitoring is conducted at all levels of the organisation, from the strategic corporate level, through the operational/team level, leading to individual staff performance targets. The focus of this comprehensive report is the corporate level performance analysis. The data is collated at the end of each quarter and a broad range of measures have been included to provide a comprehensive picture, and these are: Key performance indicators Progress of Service Plans actions Progress of Internal Audit recommendations Complaints monitoring Workforce data Financial forecasting Housing Delivery monitoring
4.2 The report is comprised of the corporate overview section with the Chief Executive’s and Section 151 Officer’s (Finance Director) comments, followed by service specific sections with Heads of Service feedback on the performance in their area. The report is used as a performance management tool by senior management.
4.3 Although the report contains information about all services, each of the Overview & Scrutiny Committees is only required to consider those sections of the report, specific to its service area remit.

5. Relationship to the Corporate Strategy and Service Plans
Waverley’s Performance Management Framework and the active management of performance information helps to ensure that Waverley delivers its Corporate Priorities.

6. Implications of decision
6.1 Resource (Finance, procurement, staffing, IT) The report presents the performance status of a wide range of measures from across the Council, including the quarterly update on the budget position and staffing situation.
6.2 Risk management The scrutiny process of key performance indicators, goals and targets, laid out in this report, allows for an ongoing assessment of potential risks arising from underperformance and the monitoring of improvement or mitigation actions put in place to address potential issues.
6.3 Legal There are no legal implications arising directly from this report, however some indicators are based on statutory returns, which the council must make to the Government.
6.4 Equality, diversity and inclusion There are no direct equality, diversity or inclusion implications in this report. Equality impact assessments are carried out when necessary across the council to ensure service delivery meets the requirements of the Public Sector Equality Duty under the Equality Act 2010.
6.5 Climate emergency declaration The report doesn’t have direct climate change implications. The service plans, the delivery of which is monitored through this report, were revised in January 2020 to take into consideration new environmental and sustainability objectives arising from the Corporate Strategy 2019-2023 in light of the Climate Emergency introduced by the Council in September 2019. Further revision of the objectives might be required once the Climate Emergency Action Plan has been created and approved.

7. Consultation and engagement
The report goes through an internal sign off process by the Senior Management Team. The external scrutiny stage starts with the review by the Overview and Scrutiny Committees at the quarterly cycle and, if required due to any substantial recommendations, travels to the Executive to seek its approval.

8. Other options considered
Standing report, no further considerations required.

9. Governance journey
The Overview and Scrutiny Committees will pass on their comments and recommendations to the senior management or the Executive, who will initiate any improvement actions where required.

Annexes:

Annexe 1	Q4 2019-20 Corporate Performance Report – Annexe 1 Final

Background Papers

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

CONTACT OFFICER:

Name: Yasmine Makin

Title:	Policy Officer for Scrutiny

Telephone:	01483 523078

E-mail: yasmine.makin@waverley.gov.uk

Agreed and signed off by:

Strategic Director: 9 June 2020

Portfolio Holder: Executive Briefing 16 June 2020